Debonairs not honoring hot or not.
Ordered a pizza from Debonairs Beville. Pizza was delivered after 1:30min with a black dot. The driver could not get hold of the store as no one was answering calls and said he would get back to me with refund after speaking to the manager. Never did.
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Replies (2)
Debonairs Pizza's replyOfficial
06 Jan 2020, 12:35Hi Barend
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply06 Jan 2020, 12:35
Official
Hi Barend
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
's updateReviewer Update
16 Jan 2020, 11:51Hi Debonairs Pizza Team,
I've still not been contacted by the store manager or have this resolved.
Regards,
Barend
I've still not been contacted by the store manager or have this resolved.
Regards,
Barend
's update16 Jan 2020, 11:51
Reviewer Update
Hi Debonairs Pizza Team,
I've still not been contacted by the store manager or have this resolved.
Regards,
Barend
I've still not been contacted by the store manager or have this resolved.
Regards,
Barend