ND
Nizaam D
1 reviews | Active since May 2018
07 Sept 2019, 08:37
Debonairs not delivering
I phoned at 18:30 they stop delivering after 8 to my area. At 19:30 I called again to ask where my order is they tell me they experiencing high volume of calls and my area is a bit out of their range. Why take my order in the first place if it's out of they range. It's not been the first time I called them for a pizza. I have ordered from them before and they did deliver to my area. I ended up waiting for over 2 hours and no pizza was delivered. No one called me even back when it wasn't delivered. I'm very upset with the way my situation was handle. I will be in contact with their head office this is not acceptable.
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Debonairs Pizza's replyOfficial
11 Sept 2019, 12:22Hi Nizaam
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply11 Sept 2019, 12:22
Official
Hi Nizaam
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***