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Basetsana B
1 reviews | Active since May 2018
28 Nov 2019, 16:40
Debonairs not building a better SA for all
Debonairs pizza discriminates against people not fortunate enough to drive themselves to their outlets. How do you offer a delivery option and yet only deliver to the 'burbs only and leave out those who stay +8kms away from the complexes,those who are in dire need of that delivery cz they have no cars ?So the unfortunate are good enough to bring money to them at the end of every month but not worth having their meals delivered to them ??When are we addressing this ? Are the suburbian customers the only ones you benefit from?Where is the equality?
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Basetsana B's updateReviewer Update
28 Nov 2019, 16:55#BlackFriday
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Basetsana B's update28 Nov 2019, 16:55
Reviewer Update
#BlackFriday
Debonairs Pizza's replyOfficial
16 Dec 2019, 09:43Hi Basetsana
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 09:43
Official
Hi Basetsana
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team