AM
Adelle M
1 reviews | Active since Feb 2015
01 Feb 2015, 16:22
Debonairs no service!
On Sunday 1 February 2015 I placed an order at 13:53<br> At 14:22 Felicia phone me to inform me the delivery will be late because they only have 1 delivery vehicle.<br> At 14:37 Felicia phoned me again to inform me they do not have all the ingredients to complete my pizza order and if they could substitute one of the main ingredients for something else.<br> At 15:02 she phoned again and said the driver was apparently dispatched with the delivery.<br> At 15:29 Felicia again phone claiming the driver cant find my adress.<br> Here I cancelled the order.<br> Exstremely poor and unprofessional and unsatisfactory service.<br>
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Debonairs Pizza's replyOfficial
02 Feb 2015, 13:55Hello adellem83,
Thank you very much for taking the time to report your experience with our Lephalale / Ellisras branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Lephalale / Ellisras branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply02 Feb 2015, 13:55
Official
Hello adellem83,
Thank you very much for taking the time to report your experience with our Lephalale / Ellisras branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Lephalale / Ellisras branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)