1 reviews | Active since Jun 2018
Debonairs? More like Nightmare!
Last week Sunday the 27th May, I ordered a pizza online with absolutely no issues. No indication that they would NOT deliver to my location as it was considered a RED ZONE (BONTEHEUWEL). AFTER I placed my order and PAY ONLINE, Shop 25 Avonwood Elsies River Cape Town then quickly calls to say they're unable to deliver my order. I accepted that no problem HOWEVER DO NOT LIE and say you have processed my refund which was supposedly done on Tuesday 29th May and would be in my account for sure Thursday or Friday . I left it. Patiently waiting for my refund. Thursday passes as well as Friday, the weekend and now it's Wednesday evening and still NO REFUND! I called Famous Brands to log another complaint this afternoon and to my surprise they mention that they have closed my complaint: 430342! In which I received an SMS this evening to say it was closed. I've been patient enough. No compensation offered. No refund in my account and no call back that was promised!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***