MVDW
Matt Van Der Westhuizen
1 reviews | Active since Dec 2014
26 Jun 2015, 20:24
Debonairs Monte Vista delivers cold pizza 1hour 30
Ordered pizza from Debonairs Monte Vista and they told me delivery will take 45 minutes to 1 hour. I was OK with that but when I phoned after 1 hour 30 minutes they said the guy left quite a while ago with 4 orders and should be there shortly. 10 minutes later he rocked up with a cold pizza and not the rest of my order. He asked if he could bring the rest of the order later. Needless to say I declined and paid him for the cold pizza and said that I would not order from them again.
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Debonairs Pizza's replyOfficial
30 Jun 2015, 10:29Hello vdwestm,
Thank you very much for taking the time to report your experience with our Monte Vista branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Monte Vista branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply30 Jun 2015, 10:29
Official
Hello vdwestm,
Thank you very much for taking the time to report your experience with our Monte Vista branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Monte Vista branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)