RS
Rene S

1 reviews | Active since May 2019

29 Oct 2019, 09:33

Debonairs Meyerton

I ordered a pizza for delivery on Saturday 26/10/2019, I waited more than an hour after I was told it will only take 35 Minutes. The delivery guy never brought the card machine, 2 hours later after I fell asleep he came to collect payment, The delivery guy climb on my wall and tried trespassing while I was still busy unlocking all my doors. I started yelling, I told him to get off my wall. The disrespectful, rude, arrogant delivery guy starting screaming on me he wants the f***** slip. I phoned Sylvia the manager multiple times she doesn`t seem to care to take any action!!! I will go to the police station and open up a case for trespassing. To the store manager that rudely puts the phone down in my ear, you have no telephone manners! Please ask your employer to send you for proper training as you lack communication s****s, and problem solving s****s! I Will never in life order pizza with Debonairs! YOUR SERVICE IS DISGUSTING !!!!!!!!!!!!!!!!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply30 Oct 2019, 11:24
Official
Hi Rene

Thank you for taking the time to let us know about your recent disappointment we value your engagement.

We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly..

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***