1 reviews | Active since Apr 2017
Debonair's Mega City worst service on a Monday evening.
Debonair mega city due to having a busy schedule which limits my time to.fulfill certain home duties I decided to rely on inconvenience and place an order online for collection upon arrival at the restaurant the cashiers were not even acknowledging my presence and after requesting to be assisted I was told that my order was received but had not been prepared . This was a major inconvenience as every minute is accounted for and I feel the service could have been.better and I should not have had to wait for an orders online minutes ago... I was very displeased and would not recommend this place to anyone for this unwarranted service and inconvenience.
Being at the store I thought I could wait but it still was taking way too long which ****ed me off even more and upon.requesting for my money back I was told I couldn't be assisted since I.had ordered online this bickering went on and on....while the manager attended to.other things not understanding the frustration.
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
