1 reviews | Active since Dec 2017
Debonairs Maponya - Bad to No Service
Around Yesterday I placed an order at said outlet online around 17:30 - 18:00 on the 30/11/2017 for delivery, the driver contacted me not knowing where exactly the address was and I explained it in great detail to him as well as sending gps co-ordinates via whatsapp. After waiting for an hour I contacted the driver to no avail and was also unsuccessful at calling the branch as phone went Unanswered. In short I'm short of my order still as at 01/12/2017 and short of the money that was paid for order. This is by far the worst outlet of them all.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***