DK
Deano K
1 reviews | Active since Aug 2018
25 Sept 2019, 10:01
Debonairs Maponya
On the 23rd Sep 2019 I ordered a delivery from Debonairs Maponya and i redeemed my Birthday Voucher but they never ever delivered my order.I also never got a response.The system also now says I cant use my voucher again.This is shocking and false advertising.Actually pathetic if i should say so myself.
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Replies (2)
Debonairs Pizza's replyOfficial
25 Sept 2019, 10:23Hi Deano
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Debonairs Pizza's reply25 Sept 2019, 10:23
Official
Hi Deano
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
DK
Deano K's updateReviewer Update
25 Sept 2019, 16:40Good Day, this really unamazing and poor service.I go ahead and order today and the pizza guy arrives with my order.I explain to him that i need to re-use & redeem my Bday Voucher that they never bothered delivering on the 23rd Sep.The driver says he wants a place to buy airtime to call the store manager but to my disbelieve he doesnt return.This is really poor and pathetic service.The store hasnt even made contact with till to date.
DK
Deano K's update25 Sept 2019, 16:40
Reviewer Update
Good Day, this really unamazing and poor service.I go ahead and order today and the pizza guy arrives with my order.I explain to him that i need to re-use & redeem my Bday Voucher that they never bothered delivering on the 23rd Sep.The driver says he wants a place to buy airtime to call the store manager but to my disbelieve he doesnt return.This is really poor and pathetic service.The store hasnt even made contact with till to date.