1 reviews | Active since Mar 2018
Debonairs manager is an arrogant **** !
I decided to download the online app for delivery and came across Banbury crossing. Boy do I regret that. I ordered at 19:20 and hadn't received any word so I called in and was informed they were waiting for a driver. I was called by the driver to say he was on his way and 40 minutes later he wasn't here. We decided to head to the crossing 6 minutes away and was faced with the most arrogant deceptive manager I have ever seen. Firstly he says we are at the wrong place and then says he never received my order. I glanced over and saw my slip with my name in it. He was helping other customers despite telling us they were closed. I called the shop and watched as be dropped my call in front of me. I then asked for his name and he walked away. I asked where my food was and he said the place was closed. I am frustrated and upset with the service I received and the fact I received no food
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
