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loumariebreet L

1 reviews | Active since Dec 2016

26 May 2019, 19:24

debonairs magaliesview rusteburg bad service

i placed order on friday night at 6pm and at 21:30 still no order i phoned waited for 20 min on the line no assistance phoned debonairs magalies no answer eventually got order 22:45 and send it back already bought other food.I logged complaint all i got was a laughable sorry mam.Sunday night my mother order from this pathetic place it took them 5 min to delivered opened order and receive a totally different order not even close to what they ordered,the pizza looked and tasted like it was made yesterday and by taking that they delivered within 5min it was probably old pizza lying around they send to them.truely truely pathetic they can really rather close down magaliesview rustenburg.doesnt help to complain even those personel doesnt sound like they care so good luck to those who still order there.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply17 Jun 2019, 14:37
Official
Hi Loumarie
 Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team Customer Care Line: ***