1 reviews | Active since May 2016
Debonairs made us wait more than an hour for 2 pizzas.
Debonairs Monument Hights Kimberley , suck big time. We orderd 2 large pizza's for our kids back home which is a 260 km drive. After waiting for more than an hour me and a few other clients asked our money back. By then it was past 7 already. I feel we waisted our time, standing there waiting. Yes there were lots of people also waiting. Why not tell clients youre behind. I could have bought something else where for my children. We are Debonairs fan's but i sure wont go to debonairs again soon.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***