NM
Nelisiwe M
1 reviews | Active since Nov 2016
26 Oct 2019, 21:48
Debonairs made me sleep on an empty stomach
I order pizza at Debonairs Palm Springs only for them to cancel my delivery 3 hours later. They made excuses that they called me but my phone was engaged. During the 3 hours that I waited for the pizza I called several times and they told me to wait. Three hours later I spoke to the manager and he was so rude and did not understand the fact that I was upset because I didn't prepare dinner and it's already after nine pm hence I would have to sleep on an empty stomach. I am never buying from Debonairs Pizza ever again and would discourage anyone who wants to buy at that cheap restaurant.
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Debonairs Pizza's replyOfficial
03 Nov 2019, 15:23Hi Nelisiwe
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unamazing Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unamazing Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply03 Nov 2019, 15:23
Official
Hi Nelisiwe
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unamazing Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unamazing Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***