Debonairs lost my order to another customer!?!?!

After placing an order with Debonairs Pizza Tokai Branch, Cape Town, by telephone, I waited an hour with no delivery. I called the branch again to follow up and was told that they were extremely busy and the order would take another 20 minutes.<br> <br> 45 minutes after this call, I phoned in again following up on the order and was told that the order was still in the shop and will be delivered within another 20 minutes!<br> <br> 20 minutes later (after already waiting for more than 2 hours and following up twice) the branch phoned me to apologize because \the driver lost my order to another customer\"!!! How the hell does that even happen!?!?!<br> <br> I was asked if I still wanted to order and that the order would take another 45 - 50 minutes!!<br> <br> This order was supposed to be dinner for me and my family, leading to two hungry kids having to have a couple of sandwiches only for dinner!!!<br> <br> Completely useless services and super lame excuses!! UNACCEPTABLE!!!"