Debonairs lockdown service disappointment

On Saturday 23th May 2020 at around 4pm, my husband ordered 4 large pizzas from Debonairs Secunda. (COD) Expected delivery was in 2 hours. My grandchild was so excited waiting outside for the s****** to come. At 7pm we were still waiting on our order and then try to phone, but without success. We waited till 8pm and called it quits. With no food prepared, we end up eating noodles. I was very upset, not talking about the crying of my grandchild for her pizza. Such a disappointment Debonairs. On Sunday 24th May 2020 we called around 11am, to speak to the manager. According to Akhona the cashier on duty the manager was not available, but he will make sure we will receive a call from the manager. Today 25th May 2020, we still waiting for someone to call. This is the most disappointing service so far in my lifetime. I don't know if I can trust this service again. Should I order again? Will the same thing happen again? What do I do?