Debonairs Laudium *****s money and doesn't deliver

Debonairs pizza Laudium is the worst by far. I placed an app order at 4pm today and paid for it. 1 minute later the Debonairs person calls me to say that delivery to my area will cost R15 extra which I said ok to even though I regularly order from Debonairs and have not been charged extra. He confirmed my address before saying it will be R15 extra. 1 hour and 15 minutes later the delivery guy calls me to say he is outside my complex. I drive outside and see no one there. I called him back and he said he was at the robot turning in to my area now and will be there shortly. 20 minutes later the store calls and says the delivery guy is waiting outside. I go outside again and he is still not there. I call him directly and he is at the completely wrong address. I told him the correct address again, which the store person confirmed with me when placing the order, and he said ok he will come. Another half an hour later the store calls and says the delivery guy is back at the store with the pizza.

This is completely unacceptable service. The store did not give me a refund and the person in the phone was extremely rude to me about this situation.

I do not recommend Debonairs delivery at all. Their service is absolutely **********.