Debonairs jubillee mall radius for delivery is the pits

I am a regular customer and order from them two to three times a week. While I enjoy the food, I have an ongoing concern regarding delivery availability in my area.

There are two branches near me. The Jubilee Mall branch is approximately 4.7 km away, while the Renbro Hammanskraal branch is about 7.2 km away. Despite being closer, the Jubilee Mall branch consistently shows that I am outside their delivery range, whereas the Renbro branch is almost always available for delivery.

For the past two years, I have been unable to place delivery orders from the Jubilee Mall branch, even though I previously received many deliveries from them without any issues. It appears that their delivery radius may have been reduced significantly, possibly from around 5 km to 2 km, which has caused ongoing inconvenience.

This situation is especially frustrating because the Renbro branch closes early, in line with most stores in that area. Jubilee Mall, on the other hand, closes at 9 pm, yet I am unable to order from them for dinner due to the distance restriction, which does not make sense given how close the branch is to my location.

As a result, I sometimes have to buy from Steers and ask them to collect my order from them just so I can enjoy pizza. This should not be necessary for a loyal customer.

I strongly urge them to review and resolve the delivery issues at the Jubilee Mall branch, as this ongoing problem is negatively affecting the customer experience.