ZS
Zingiwe S
1 reviews | Active since Apr 2017
07 Dec 2019, 19:14
Debonairs jabulani mall bad service
I have ordered something meaty large at 16:30at Debonairs Jabulani mall. When I called to find out if my order was received I was told that orders are delayed by 2hours..I am calling the call center number no on is answering i fail to understand why will the order take 2hours and more...this is total bad customer service and I haven't received my pizza even now
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Debonairs Pizza's replyOfficial
16 Dec 2019, 12:11Hi Zingiwe
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 12:11
Official
Hi Zingiwe
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team