Debonairs Jabulani mall bad customer experience

<p>Hi my name is Mbali Magwaza I ordered pizza online yesterday at debonaires jabulani mall and had to wait for an hour and thirty minutes when I called Bheki spoke to me and told me my order is not in the system they will call me when the manager is near, at about half past 8 the manager called me and she was so rude stating that she left me voicemails but I told her I ddnt get the voice messages but I saw 2 missed calls. I asked her to deliver then she refused and told me she is blaming me for what has happened because I ddnt answer my phone. I explained to her that I didn't hear the phone plus I als work in a customer based environment I to know that if a client doesn't answer you keep trying until u reach them, my explanation didn't work because she ended up blaming me for her own mistake.</p>