Debonairs is useless

I dont understand or maybe its just my luck when ordering from debonairs... I ordered months ago and had a issue with the springs brunch, I then decideded to order from the auckland park branch, I stay 1km away or maybe lees... my word... There is nothing different... The service is bad guys.. nothing has improved... Iv placed my order at 20:21 it has beebaccepted.. The store closed at 9pm... I called and was told by 21:08 the driver will be here... Iam yet to receive my pizza... Its now 20:21.. 1 hour has lasped.. What kind of service is this... No problem that you are so delayed but your stuff at the store cannot give us a correct time.. You just lie to customers... Ita so frustrating because, we hungry and other oulets are closed due to us waitin on debonairs to perform miracles I suppose