1 reviews | Active since Jul 2009
Debonairs is useless
I ordered pizza at 7pm. Was told it will take 50 min to an hr. It is now 20h44 and there's still no sign of the pizza. I called the store now and the operator says to me she was about to call me to tell me the pizza will take another 30 mins because they have a few drivers. Didn't she know this when I ordered? The funny thing is that we used to order from Debonairs but stopped for the same reason, pizza arriving late. Today after maybe a year of not buying it, we decided to try again and guess what? Same drama! This is unbelievable!!! I have children who need to be in bed now, I want to go to bed and I can't because we haven't had dinner yet. Heaven knows what time it will eventually get here. I am so upset!!!
Thank you very much for taking the time to report your experience with our Banbury branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Banbury branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)