Debonairs is losing momentum...

At about 18:40 on the 26th of April 2018, I arrived at Debonairs Southernwood. It was fully packed. I appreciated the fact that they took our order manually in order to compensate for the waiting time, and they recorded our orders manually - giving us manual waiting receipts to pay once the pizza had been cooked.

However, this is also where their system failed me as a customer. I was #10 and I patiently waited and waited and waited. Eventually I got nervous when they started calling #11, but I wasn't called - so I thought maybe because that was a small order. But my shopping experience was then hampered by the fact that more orders after my number were being called. I decided to go check the progress of my order after seeing one of the consultants tear my order ticket and throwing it in the bin. The cashier enquired and I let him know what I saw, he asked what I had ordered and I told him. He went to check in the warmer, but none of it was there. He proceeded to tell me that I would have to go through the ordering again and more waiting time, after 40 or so minutes of waiting already. No remorse was shown for their part of their mistake. My husband had to go wait for a further 30 or so minutes for the same order, which came in a not so satisfactory condition.

Debonairs is losing its standard.