1 reviews | Active since Feb 2017

15 Feb 2018, 22:08

Debonairs is just ***********.

I ordered a pizza from debonairs at 9pm. And I clearly indicated that I want it to be delivered at 9:15pm.

I waited and at 9:30, there was no word from debonairs. When I tried calling them, someone answered the phone but they weren’t talking at all.

This is the second time this happens to me. Communicating with the customer should be a s**** they need to learn.

Good food doesn’t mean we will stand for such poor service.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply22 Mar 2018, 14:54
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***