Debonairs Incompetence

I placed a telephonic order yesterday for collection - 19th July at 16.33 Placed an order for 2 large Pizzas (Sweet Chiili and Something Meaty) . the call lasted 3 mins and 39secs. I then called back at 16.37., to change to medium. The consultant said will send message to store, and someone will contact me -call lasted 3 mins and 11 seconds. I called again at 16.47 ,as i did not receive any call , here too was assured the change has been sent to store and someone will call. Long story, short, when i went to collect order, the large was made and said they did not get any notifications. I then called back at 17.44 and spoke to Banele, the manager, said she will get back to me - still waiting, I am appalled at Debonairs high level of incompetence, laziness, poor / no customer service. The chicken pizza should be re - named to shredded Sweet chilli chicken.