1 reviews | Active since Sept 2017
Debonairs in Tembisa........
From a long day I thought that it would be an easy step for me to just order online and get it delivered... Little did I know that this was only the beginning of my nightmare.... At 18:55 my order was placed and I received my SMS, An hour passed and I tracked my order, it was still being prepared.... I decided to call the store for Enquiries on my order...now from holding for about 20 mins to having to ask where my order was, the lady simply said we are making it's on its way... Guess what the time now is 21:54 and still nothing.... She hung up on me and was rude to me telling me they are closing because tomorrow is a public holiday..... Im disgusted by this and I have really had enough...... Can we treat each other with respect please don't
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
