Debonairs horrible service

On Sunday the 8th of September 2019 around 17:30 I ordered two pizzas and wings. When I got home I wasn't happy with the wings(refer to the picture below) that I got so I went back to Debonairs to complain about the wings. When I got there I got help from Nokwanda Gwala(cashier), who also said I have every right to complain about the wings because they were not properly done. Nokwanda couldn't help entirely so she went on to show the manager the wings, after waiting for a while the manager came to address the issue I had about the wings that I got. The manager told me that the wings are meant to be like that and that it wasn't her fault that I didn't know how the wings are, she also told me that I should've asked how the wings are. She also mentioned that I'm not the only customer that has complained about these wings because most of the customers that buy these wings always complain. With her saying that it goes to show that customers are being deceived because those wings are totally different from the wings that are advertised, I even told her that. I asked her what should I do because I am not happy with the wings and I'm not willing to take them back. She was blatantly rude, she told that she will ask someone to make the wing and I will put the sauce for myself since I was complaining. I asked if I could order something else rather and add the outstanding amount. She refused and told me that it wasn't the staff's fault so I can't order something because if I order something else she will have to charge if from the staff. The argument between myself and her went on and she was starting to raise her voice. After a few minutes she came and gave me my money back with an appalling attitude, no sense of care was given. I asked if I could get her name and surname because she hid her name tag so I couldn't see her name and she refused to give me her name. I asked the delivery guy for her and he told me that her name is Lindiwe but he was uncertain about her surname, I asked the cashier the name of the manager which she also refused to give me because she said she wasn't allowed to give out her manager's name. I then asked the manager if I could have a word with her because she was standing far from me, she came close to me and I asked for her name again and asked why she was rude when she gave me back my money because as a manager that was not acceptable. She walked away from me without saying a word and then stood in the kitchen and told me that she needed to serve a customer. I asked her as to what am I then because I'm also a customer and I have a right to complain. I then asked the cashier for her name, who was also rude, and she asked why I needed it because she didn't do anything and I then told that I need it so that I can complain about this bad service I got from them and I need to include her as well since she was also part of this. She ended giving me her name and surname and then we left the branch.

The sad thing about this is that it seems like this was not the first time that the New Germany Debonairs branch has encountered such problems. Whilst sitting on the bench waiting for the manager to attend us, one of the customers said that I should take the wings and leave because that's how they are. They service is always bad. This is an indication that something needs to be done to that branch because such behavior from your stuff is unacceptable to any customers and since we trust Debonairs, we as customers deserve BETTER SERVICE AND FOOD