SK
Sabeeha K

1 reviews | Active since Oct 2018

01 Dec 2019, 12:50

DEBONAIRS HORRIBLE FOOD!!!

Debonairs sparks Road.. Durban

I placed an order at 10:01pm on November 31st at the debonairs sparks Road branch.. The cashier took my order which was a large chicken tikka pizza.. I arrived to pick up my order at 10.12 at a cost of R104 and some change.. Everything seems fine an normal.. I live literally 3 mins away from this debonairs and the pizza was still hot when I took it home.. Upon opening the box the presentation looked horrible.. It was as if they just threw together the last order of the night to send it off so they could close up and leave..

My husband took his 2 bites of his first slice of pizza and low and behold he started throwing up.. I took the piece that held the piece that he ate from and smelt it and it had such a horrible fowl smell.. The chicken was either kept outside the whole day and it was very hot yesterday in durban or the meat had some sort of contamination.

I started to throw up also and I am 5 months pregnant.. Eating expired or something that's off could have serious implications on my baby..

I then called th branch and told them what was happening.. I spoke to a lady by the name of happiness.. As soon as I arrived everyone looked like they were ready to go home. Standing outside the shop at 10: 32pm the branch is said to close at 11pm. I had to walk throw every staff member telling me oh theres nothing wrong.. The guy that Made the pizza says oh nothing wrong with it and proceeds to take a bite of the pizza.. In the mean time they start talking and we walk into the shop.. They then take the pizza to the back of the shop and 5 mins later they are back with the manager.. She then takes a bite of the pizza and says there isn't anything wrong... I told them to please smell the piece that's bitten and they insist nothing is wrong and it's new stock... I was not given a refund as they said they locked the money away which was way before they close.. I was told to call the area manager Frank.. I'm being trying ot get hold of him from 10am 1st December and there isn't any answer..

I am absolutely appalled by this type of service and how could a well established fast food restaurant be serving slap dash food..

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply16 Dec 2019, 18:57
Official
Hi Sabeeha

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, The Debonairs Pizza Team