TM
Tshepang M

1 reviews | Active since Jun 2013

27 May 2019, 12:24

Debonairs Hlahatsi Service is Disgraceful

On the 24th I went to Debonairs Hlahatsi bought a pizza More meaty with Crum crust triple decker and I have to say what I got was a disgraced, the cheese griller was loose you would swear that it was eaten by a rat before I was sold to me the middle base was crunchy and burned on the side. The pizza cost me R 194 yet it looked like it was prepared by a four year old.

I spoke to the customer care and the manager called on Sunday and told me she doesn't know what happened she will call me back after she has done her investigation its been 24+ since she promised to call me back managers name is Regina.

I was ripped of by debonairs and it seems like no one wants to take accountability ripping me off or selling me disgraceful pizza or is this the way debonairs treat people from the locations because i believe if i was from the Suburbs the treatment would have been different

The ref: that i got from customer care is 652745

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply17 Jun 2019, 16:41
Official
Hi Tsepang
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***