AJ
Adrian J
1 reviews | Active since Apr 2019
27 Apr 2019, 15:01
Debonairs Hatfield Horrible Delivery
If I could have rated lower than one star I would've this has been the most unpleasant debonairs experience ever. I ordered from debonairs hatfield online over an hour later I still hadn't received my order I spoke to a lady by the name of eve who was very helpful and she was also surprised that it was taking long as they weren't busy when my order finally arrived I was told the store didn't have coke so they sent a sprite which is one coldrink we do not drink in our house the driver was at first apologetic and later became quite annoyed that I had asked the store to resolve the coldrink issue. I order from debonairs quite abit and have never had an experience like this....EXTREMELY DISSAPOINTED!!!!!!!!
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Replies (1)Debonairs Pizza's replyOfficial
15 May 2019, 12:50Hi Adrian
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply15 May 2019, 12:50
Official
Hi Adrian
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
