Debonairs has failed as a company and supposed brand

So after laying this complaint to Debonairs more than a month ago, finally someone phoned me. However, it's the same area manager that phoned on the previous occasion that took the side of the manager. After that conversation, I told him and Debonairs that I don't want to speak to him I would like to speak to the franchise owner so that I can personally tell him the level of awful service his staff offers to clients. Debonairs as a brands in my eyes has no value at all. Something so simple as resolving a clients complaint is a massive task for them.