Debonairs Greenstone - Pathetic Food and Service

I ordered a chicken triple dekker pizza via Uber eats(#ec14a) The pizza had no creamy cheese filling, no cheese, no peppers and no sweet chilli sauce. I phoned the store and spoke to Talent who claims to be the manager. I called and advised that the pizza is missing the items as mentioned above, he reacted angrily and insisted that is the way the pizza is made. I advised that I am not happy with the order and he responded saying "so what must I do" I was shocked at his response as he did not apologise or try to rectify my order. He told me he cannot refund my money because it was ordered via Uber eats. He then asked for my number and promised to call back. We waited 30min and he did not call so we called the store and another claiming to be the manager Nomsa responded and stated that she would rectify the order. Nomsa requested that we get hold of Uber eats driver. We could not get hold of the driver so we called for the 3rd time now, and Talent said that he was sending the driver. He asked for the address about 4 times and cut the call while I was still talking to him. This upset me and already an hour has gone without me getting what I ordered. I then drove to the store and before I asked for the manager one of the staff stated "oh here's the complaint". I asked for the manager and Talent kept insisting his the manager and repeatedly stated that he sent the driver. When I asked why he put the phone down on me while I was still talking to him and he denied that he put the phone down. We showed him the food and he never responded he just said he sent the driver. He did not apologise nor acknowledged that the pizza was not correct. When I asked for the details of his superior he brought our Nomsa who was clearly the cook. She did acknowledge the pizza was missing the items and went to the back to fetch the owners details. We waited for another 30mins as she did not return and we left the store. When I returned home the debonairs drivers had called to say he was out side to collect the pizza. I had told him that I had already gone to the store to give back the pizza. A few minutes later he called again saying that he is still outside and the manager told him to wait outside my complex. I have never experienced such horrible service like this before. I am particularly annoyed with the manager who at no point apologised or tried to fix the situation. I really do hope you take this further as there are many who appreciate their jobs especially during this tough times. After this pathetic experience I will never ever order from a Debonairs again and will never recommend Debonairs to anyone.