Debonairs Grassy Park

I bought a pizza from the Grassy Park branch, it was littered of garlic as if they just dropped the container on it, totally disgusting. I informed management that I do not want the pizza that they should collect, they said i need to call the complaints department??? So i drove to the branch, met a female manager that had just given up on life, not a care in the world. told them i wanted a refund for the pizza, gave it back to them. then she said i needed to wait 24 hours before a refund would be issued, she wouldnt even give me proof, just said "look at the screen". now what im I to do? nothing has happened as yet? I used R182.80, WHEN WILL I GET MY REFUND??

also, it took 2 hours 30min for them to deliver the pizza? they say when you order online waiting 2 hours is normal? this isnt how your business is ran is it?