Debonairs Goodwood owes me a refund

More than 2 months ago, I made an online order at DEBONAIRS GOODWOOD. I ordered a pizza of R200. The money was immediately deducted from my bank account. 3 hours went by and still no pizza. So I called the store. After trying to get through for more than an hour, someone finally picked up the phone. I was told that unfortunately they are not delivering at the time and that online orders are automatically accepted. ***??? Why have an online delivery option when you knew you not accepting online orders? Why deduct my money when you knew I won't be receiving my goods?? Isn't this theft??? I have been logging complaints with their customer care ever since and every time they tell me the matter would be escalated to the store manager. 2 months later, I am still waiting for my refund. Can someone please help me get my money back?!! How many people were ****med like this? I have a case nr but like I said it keeps getting escalated but no one of the customer care service or the store is getting back to me. I want people to know that you if you can't trust a reputable company like Debonairs who can you trust? I will NEVER order anything from them, not from one of their branches. I mean are they that desperate for money that they have to keep mine? This is a huge franchise so what's the problem in refunding me? 2 months, seriously?