Debonairs Goodwood, Never ordering with you again

Ordered at 7:51, 2 hrs later still no pizza but money was taken. Called many times store not answering. Had to drive in just to find out that the order was not even touched and had to wait with my pregnant wife who had not eaten because she was waiting for the pizza to arrive. Basically took less 10 min to make, No explanation was given on why this was not made, no accountability, apology was so dry you could see it was ****. I’m never ordering with them again, not only because it took so long we ate past 10 but mostly cause the service is just the worse. It matters to know how to deal with situations like these, well not that they care but I thought I’d just let them know.