RD
Ra-eesah Dustay
1 reviews | Active since Jan 2019
02 Dec 2019, 22:14
Debonairs Goodwood
Orded pizza online. Called up as i waited over an hour for the delivery of the food. The lady left me hanging on the line for about 10minutes then told me the guy is on his way. I called back as it's been another hour passed. Spoke to the same lady and then she hangs up on me. I've been trying to get through to them. But no answer, definitely not interested in their food any longer. Totally disgusted in their service!!
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Replies (1)
Debonairs Pizza's replyOfficial
16 Dec 2019, 16:25Hi Ra-eesah
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 16:25
Official
Hi Ra-eesah
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team