1 reviews | Active since Sept 2019
Debonairs goodwood
Im so ****ed at debonairs goodwood. I work down the road and order from them regularly but each and every time it's either my order is very late or their service is terrible.
Just now I tried to purchase a pizza online using a voucher that I got online and the voucher didn't want to work my order went through without the voucher I called the store and they told me there's nothing they can do because the pizza is already made and the voucher should work.
Last week I ordered a pizza the driver called me to say his outside. I went outside and waited for 20 mins and no one showed up. I called the driver and the store and no one answered. A long while later the driver finally arrived. No apology. Nothing.
As I'm typing this im still waiting on my order the lady told me would be here 15 mins ago already because the driver left as I was still on the phone with her. and I work 5 mins away from debonairs.
Terrible service!
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***