1 reviews | Active since May 2016
DEBONAIRS GEZINE ONLINE ORDER ****
Let this serve as a warning to any unsuspecting victims of Debonairs Gezina.
I've been hesitant to order from Debonairs online as they require you to pay via EFT using your card details beforehand without any guarantee. After speaking to friends who had previously made use of their online ordering system without any complaints, I decided to try it for myself. I was pleasantly surprised with my first experience of ordering from them online.
On September the 13th at approximately 7pm, I decided to order from them again and that is when the nightmare started. After placing an order for the amount of R449.80, I waited an hour and a half after not hearing from them. I decided to call them to follow up on my order. On the other end of the line I was told that they would follow up on my order after giving them my order number and phone number. I have not heard from them again!!!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for another unamazing experience by not following through on your word of saying that I will be contacted by your non existing customer care service. Twee weeks later and no follow up on my complaint. Please stop trying to cover up your lack of customer service by responding to complaints on Hello Peter and not taking action on your promises. Please do not respond on my complaint again as you are wasting my time by having to call you out on your empty promises.
Keep up your unamazing service and lies.
Thank you for another unamazing experience by not following through on your word of saying that I will be contacted by your non existing customer care service. Twee weeks later and no follow up on my complaint. Please stop trying to cover up your lack of customer service by responding to complaints on Hello Peter and not taking action on your promises. Please do not respond on my complaint again as you are wasting my time by having to call you out on your empty promises.
Keep up your unamazing service and lies.