DEBONAIRS GEZINA

Probably the worst experience ever. Ordered pizza online and received confirmation at 15:38 on 01/01/2020. At 16:39 still no order, then I phoned the store. Who told me that there is no orders for delivery still in the shop and that I should wait it is on its way. At 16:57 still no order so I phoned again, still no info given, and alot of excuses of how busy the shop was with deliveries.

This is ridiculous waiting for an hour and 20 minutes for 3 medium pizzas whilst I stay 5 minutes away from the shop.

And to top it all off the order tracking link just said that the order tracking is unavailable.

I have a few suggestions: 1. If you cant handle the masses then block out deliveries when you have reached capacity 2. At least try to help customers with some info and don't just apologize, we want to know where our food is , and not hear all the excuses in the book 3. If there is no deliveries in the shop by the 1st time I phoned, how can the reason for my delay be that you are very busy with all the deliveries.

Useless to say the least, And yes the stickers were red on the boxes, but the pizza was most definitely not hot. Most definitely lost a customer. Took an hour and 20 minutes, bad customer care, cold pizzas. Nothing here for me to come back for.