MF
Mandie F
1 reviews | Active since Jun 2019
14 Jun 2019, 20:47
Debonairs food quality and service not good at all.
I was so unhappy with Debonairs Phillip Nel Park it is not funny. First i do a online order. It takes more than a hour for the food to be delivered and when it arrives you should have seen the state of the pizza. I have a picture of the very delicious pizza that was priced at R186.00. Looked like it was through a dryer. Then when i go to the store to complain the staff thought it was funny and rolled their eyes. This is poor service and poor quality of food.
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Debonairs Pizza's replyOfficial
15 Jun 2019, 16:33Hi Mandie
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply15 Jun 2019, 16:33
Official
Hi Mandie
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***