DEBONAIRS FALSE "QUALITY PROMISE" DO NOT TRUST THEM!!!!!

on the 11/11/2019 we ordered Pizza from Debonairs Total Gateway, in Umhlanga Rocks. The pizza was ordered at 11h15 and it was made a condition that the Pizza be delivered at 12h15. Firstly The delivery guy arrives at 11h38, the pizza is absolutely brutally cold, and the black dot on the box is BLACK. Debonairs Quality promise is "When we present you with your pizza, if the dot is red, your pizza's hot and fresh; if it's black, your pizza's FREE". The attitude from the delivery guy was ********** and he became very defensive saying that he will now have to pay for the pizza. We then tried to speak to the manager who was just as bad saying that the weather is bad. Why have such a Quality Promise in place if you have excuses readily waiting. we then tried to call the manager back and sat for 20 minutes holding on for her to answer the call. We paid for the pizza, it is not about paying it is about ethics, it is about under promising and over delivering, it is about upholding a claim that is made by your company that should ultimately lead to customer satisfaction. Utterly disappointed........