MD
Matthew D

1 reviews | Active since Jun 2016

24 Jan 2017, 21:01

Debonairs Fails To Deliver

<p>I was driving home after stopping at Woolworths Food Magalies View Rustenburg. On my way out of the parking grounds, I noticed a large object falling towards my car. It happend very quickly and once I realised what had happend it was too late. </p> <p> </p> <p>One of Debonairs advertising boards on wheels, a new type of advertising for the company fell over onto my car. It was on the sidewalk and the driver of the adverti*****t on wheels lost control of the cart. Although the damage is not huge, my car is dented and scratched on tbe passenger side door. </p> <p> </p> <p>I visited the store at the Debonairs Magalies View and spoke to the manager. I was told the owner would get back to me with regards to a solution. It has been two weeks now and NOTHING has been done. </p> <p> </p> <p>This is terrible service and I find it terribly irresponsible for a company of this size to push matters like these aside. If you want to use advertising like that, be aware of the risks. It is dangerous.</p> <p> </p> <p>Debonairs needs to pay for my cars repairs. If thiz does not happen, I will be forced to take this matter further. </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply25 Jan 2017, 11:23
Official

Thank you very much for taking the time to report your experience with our Magalies branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)