Debonairs failed to deliver and show empathy

No delivery after 2 hours. Today I placed an order for Debonairs at Limo mall bloemfontein. After almost an hour I followed up with the call centre they promised that someone will call to make arrangements. After 15 minutes I placed another call but the line just muted. I decided to go to Limo mall branch in person to complain. After showing my disappointment the lady who helped me smiled and to the other lady standing there. I FIND THIS BRANCH ACTIONS VERY UNPLEASANT, UNPROFESSIONAL AND POOR. My invoice number 440734, order 365. Very disappointed with you Debonairs, Gert