Debonairs failed to deliver

I am appalled by the service i was supposed to get from the Mdantsane Debonairs restaurant. I placed an order yesterday amounting to R173.04 @ around 18:30 pm order no #***5.amy money was debited from my account , since then I started salivating for the mouth watering medium creamy chicken pizza that was supposed to be washed down by a death by chocolate dessert which a day later I'm still to lay my eyes on. there was no courtesy calls from Debonairs to tell me that the order the order will not arrive or at least reverse my money back into my account. at this point I believe its safe to say that Debonairs has ****** me off my money without any service rendered. I implore you to please advise me on the way forward, failing which I will be escalating this matter further .