1 reviews | Active since Apr 2018
Debonairs- ESteelpoort
Service at Debonairs Steelpoort is very very poor. I order a pizza yesterday and requested a delivery, that was 16H40. The cashier promised to deliver it. To my surprise at 19H00 the pizza was not delivered, I called back trying to find out what could have caused the delay, that's then when they tell me they are having a problem with their bikes and still promised to deliver the pizza. Until now I'm still waiting for their call to tell me if my pizza will be delivered or not. What I have observed about those employees is they treat white people with respect and fulfil their demands, now I'm being treated unfairly just because I spoke English over the phone and didn't use my vernacular thats why they caredless about my order. Im not happy at all. This is my second incident with them. My first incident its when their ovens were out of order and halted on taking orders. I called in placing an order, the cashier took my order. She didn't have any decency to tell me that they are not taking orders since their ovens were not working. I had to wait and wait for my delivery nothing came. I drove to the store only to find the doors closed with a note at the door statongbthat they are out of business because their ovens were not working. I asked their neighbouring store as to for how long were the ovens out of order, the cashier said it's been a month. Debonairs never loved me, period.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
