Debonairs Eldorado Park service is pathetic

Debonairs Eldorado Park is pathetic, I placed an order yesterday at 19:00, the lady I spoke to took my order and confirmed that it will take 45 minutes to an hour. At 9 I still not received my order with no phone call, advising me I haven't received it, I called to find out why I never received it and never got through to anyone. Until now no one has called to apologize