1 reviews | Active since Jan 2019
debonairs dubes ****py service
I had the worst experience of all time with debonairs dube. yesterday I ordered a pizza order # ********** around 12;28 and after and hour and 30 minutes I used my own airtime to track how far the order was. I was told that the order was out for delivery. I then went to advise the guy by the name of Name that my numbers have changes can he please advise his driver just in case he gets lost, he then took my number and told me he will tell his driver and advise, an hour passed I took my airtime again and called debonairs dube and was told that the driver wasn't advised of my numbers, I then spoke to the driver and advised him where I was and gave him my numbers, and he said he will be out of my house in 10 minutes.. we waited for 50 minutes I called debonairs which they ignored my calls, I called them 10 times. till they answered my calls and I asked them to give me the drivers numbers which they did, I called the driver about 6 times and the call wasn't answered.untill he finally answered and I had to direct him again. after 15 min he came, by this time the pizza was ice cold and he had the audacity to tell me that its not his problem,, my family had a cold pizza I mean I had already paid for it online so there I was eating with a cold pizza... is this how you treat your customers/
I'm annoyed and ill be taking this to all social media platforms.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
