debonairs dont tuck in

wow where do I start I ordered a pizza at the randburg square debonairs hoping to give in to my cravings but damn did I know what I was getting myself into, the worst service you can imagine. I order a real deal meat triple decker with EXTRA CREAM CHEESE, the sent a meat triple decker with extra nothing. I call them to notify them of this they give me the run around, you can imagine going from hunger to anger in just 3 seconds. I called ********** 633 and I first spoke to Lydia who said she is putting me through to the manager that never happened the hung up on me. I called the second time I spoke to freedom and he said he is putting mee through to the manager called alise and I told him I hope this time I don't get cut and to my shock I could hear them in the background say "alise please answer the phone a customer was to talk to you" wow they had to beg the so called manager to actually take my call, so she eventually takes my call so I am now very livid , I am explain that the extra cream cheese is not there is is telling me that the person that prepared my food said they put it in so I ask are you saying im lying she says lets leave it "DID YOU EAT THE PIZZA" I say is that all you care about she continues asking me that annoying question I ended up telling her no I dint so hoe are you as the manager going tfix this and her respond is the manager says I will send the driver to come and collect the pizza and we will check if its correct really? does she really think I don't know the food I order how they should look like. the driver arrives and says can I have the food and the receipt and am thinking after that I have nothing to show that I am the person that paid for the food so I said hell no give me my money back first he than says the manager ALISE said he should ot, so I told him the go you not getting this food with out my money. 2 more hour pass and she calls me back saying the driver is coming with the money. ALISE is the worst manager ever I feel sorry for debonairs for putting their brand in ALISES hand the worst service you could give you are useless probably slept you way to that position because you know nothing about customer service and satisfaction.