Debonairs don't keep promise of if the dot is black it's free

<p>I ordered a pizza from Debonairs Woodmead Retail Park. The pizza only arrive an hour and half later and was ice cold,the dot turned black and the driver claimed he got lost. I phoned the manager on duty and he immediately knew who I was and about my order that was so late and he promised the next pizza is free as Debonairs advirtise. He promised a note was made about this and whenever I come back I will get the next one free. When I ordered a pizza there again tonight the staff didn't know what I was talking about,vague looks and the manager claimed to have no recollection. I even showed the previous order and reminded them their driver stuttered very badly as a way for them to recall the incident but nothing. They insisted I pay for my order. If this is how Debonairs treat customers and lie about their promises then I will never buy from Debonairs again!!</p>