1 reviews | Active since Sept 2016
Debonairs Dobsonville Disgusting Service.
I have made a few orders with Debonairs Pizza Dobsonville for delivery and theres always drama with my orders. The last order I placed on the 25 April 2018 at 18:43 for a Triple decker pizza and Paid online R149.00 An hour later the pizza was still not delivered. I contacted the store and I was told that my order wasn’t put through, I asked for fhe order to be canceled and my money refunded, I was told this will be actioned. 2 days later I called again and I was told that I’ll Be refunded within 2 days. It’s been almost 2 weeks now, after calling the store, calling customer care, tweeting the page, and the online chat I still have not received my refund. I’m always told that it’s been investigated and someone will contact me but that never happens. This is the utmost bad service I receive from the store continuously. I’m tired of even contacting the store cause no one has solutions. I’ve given all information and still no solution.
I’LL NEVER EVER EVER ORDER FROM THIS STORE AGAIN. ABSOLUTE DISGUSTING SERVICE.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
